by fiver00 Investigator
Investigator

I suddenly can't send text messages

My phone, quite suddenly, stopped sending texts. In the middle of a conversation with someone, no less.

I've checked these forums and a common suggestion is to check my message center number, which I have. It is currently "+447958879879" , 145 

I understand it should not include the  , 145 but I cannot remove it. I get a 'network error' every time I try to. Please assit. 

5 REPLIES 5
by
EE Community Support Team

Re: I suddenly can't send text messages

Good Morning @fiver00

 

Welcome to the community 🙂

 

Are you a pay monthly or pay as you go customer?

 

What phone are you using?

 

Is this within one area? you can check for known problems by using our Network Checker

 

Speak soon, 

 

Katie

by fiver00 Investigator
Investigator

Re: I suddenly can't send text messages

Hi Katie, I'm on a Monthly Pack (£10 Everything)

My phone is a Google Pixel 2

So far the problem has been across London for me?

Highlighted
by
EE Community Support Team

Re: I suddenly can't send text messages

Thanks for confirming this @fiver00.

 

Please text AL to 150 and let me know what this reports, 

 

Katie 🙂

by fiver00 Investigator
Investigator

Re: I suddenly can't send text messages

Thanks, Katie. 

It tells me my balance (£20.20)  and minutes remaining, etc. 

Specifically when I message a friend it says "message not sent, phone number formatted incorrectly."  but this error happened very suddenly after messaging for months without any issue.

I've also deleted and re-entered the contact in various ways, including +44 7508... and 07508, etc. 

by
EE Community Support Team

Re: I suddenly can't send text messages

Hi @fiver00.

 

I have sent you a private message to gather some more information. 

 

Please take a look when you have the chance and get back to me, 

 

Katie 🙂

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