by dilentulcidas
Explorer

I can't receive any verification sms (linkedin, amazon, government app, etc)

Hi, I'm a pay monthly customer. I can't receive any verification sms sent by numerous companies such as LinkedIn, Amazon and even the government app when prompted to verify my phone number.


This is a very frustrating issue, I was filling an urgent government application and thankfully had another phone number from Three which received the sms just fine. Have also contacted support through live chat numerous times and they insist the issue is not on EE's end when it obviously is if other sim providers receive the sms without problems...

Can anyone look into this? Thanks

6 REPLIES 6
by Grand Master
Grand Master

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

Hi @dilentulcidas 

 

Have you just ported over to the network?

 

What device do you have?

 

Thanks




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by dilentulcidas
Explorer

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

Hi @Northerner 

 

Yes I had ported my number from lycamobile into this ee sim about a month ago or so. 
The device is Honor View 20.

Cheers

by Grand Master
Grand Master

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

There are regular reports of this, mainly coming from O2 - not receiving barclays verification code . As far as I can tell it something to with an incomplete port of info from O2 to EE & nowt to do with the sender, who can however sometimes sidestep this issue by giving you the verification code verbally.

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by
EE Community Support Team

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

Hi @dilentulcidas

 

Welcome to the community. 🙂

 

I recommend speaking to our Tech Gurus who can check your account and make sure everything is set up as it should be.

 

Let us know how you get on.

 

Chris

by Dannyweir1913
Visitor

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

Hi,

 

i have been been having the same problem, ported from O2 and now unable to receive authentication codes.

 

any help much appreciated 

by
EE Community Support Team

Re: I can't receive any verification sms (linkedin, amazon, government app, etc)

Good Morning @Dannyweir1913

 

Thanks for coming to the community. 

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

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