by Leoner
Explorer

I am Having problems receiving certain people's txt but I can txt them. Help?

Hi I am having trouble receiving txt messages from two people. I can txt them and call them but I cannot receive a txt from them. This started about 5 days ago. I haven't blocked them and they haven't me. I can txt and receive from everyone else.

4 REPLIES 4
by Grand Master
Grand Master

Re: I am Having problems receiving certain people's txt but I can txt them. Hel

Hi @Leoner 

 

Call EE tomorrow and ask them to refresh your line, then restart your device. 

 

See if that helps.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I am Having problems receiving certain people's txt but I can txt them. Hel

Hello @Leoner

 

Thanks for coming to the community 🙂

 

Do they receive your texts?

 

What phone are you using?

 

Speak soon 🙂

 

Leanne.

by Leoner
Explorer

Re: I am Having problems receiving certain people's txt but I can txt them. Hel

Hi Leanne 

 

i have s nokia 3310. Yes they receive mine. They are both ee customers aswell. They both have iPhones. When I got my phone I received txt from both of them fine then it just stopped. We have tried txt in same room. Deleted our numbers and added them again. Checked if we had blocked by accident and nothing.

by
EE Community Support Team

Re: I am Having problems receiving certain people's txt but I can txt them. Hel

Hi @Leoner

 

Thanks for coming back to me.

 

It sounds like you have tried everything you can, we will need to get this looked into for you.

 

If you give us a call on 150 the team will be able to help 🙂

 

Let me know how you get on.

 

Leanne.

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