cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hi will i be charged for answering a customer satisfaction text number was 60243

Tony36
Visitor

just answered 4 questions via text from an insurance company, the number was 60243, will i be charged for this - i have unlimited texts

thanks

11 REPLIES 11
XRaySpeX
Grand Master
Grand Master

It should have told you the cost, if any. You'll need to contact the sender to find out:

 

The PSA has the following information about the shortcode number below:-

60243

Customer care number

0207 292 2458

Customer care email

helpdesk@metavante.eu

Customer care website

Soprano Design Pty Ltd has not provided this information

Search result provided by

Soprano Design Pty Ltd

Service connected on

08 March 2019

Service terminated on

This service is still operating

Name of service

Marketing Text

Type of service

Purchase - other

Service description

This is a marketing text please contact helpdesk@metavante.eu for assistance

How much does this service cost?

This is a marketing text please contact helpdesk@metavante.eu for assistance

 

If you would like to find out more about this service or have a question about it, then you should contact the service provider below.

Soprano Design Pty Ltd
Level 11, 132 Arthur Street
North Sydney
NSW 2060
Australia

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Akingh
Visitor

Hi buddy, did you manage to find out if you were charged?

James_B
EE Community Support Team

Hi @Akingh,

 

Welcome to the EE Community. 🙂

 

Where you contacted by the same number?

 

Did the initial text mention you'd be charged for replying?

 

Thanks

 

James​​​​​​​

Screenshot_20201126-104530.jpg

Hi all. 

Had this today, no mention about price at all. Originated from Churchill insurance.

Leanne_T
EE Community Support Team

Hi @SlimmPete

 

Welcome to the community.

 

Have you replied to the text message today?

 

If so, do you have any extra charges showing within your My EE account?

 

Thanks.

 

Leanne.

Hello.

Replied to only one question, no charges so far. But it says some charges might be seen later.

Leanne_T
EE Community Support Team

Thanks @SlimmPete

 

Thanks for the quick reply.

 

Can you check again in 24 hours and let me know if you have been charged for sending the text?

 

Thanks 🙂

 

Leanne.

Sorry for late reply, I totally forgot. Just checked and there is no extra charges on my account.

 

Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @SlimmPete

 

Take care 🙂

 

Leanne.