by wojtek26 Investigator
Investigator

Hi I can’t make calls text to Poland

 
6 REPLIES
by
EE Community Support Team

Re: Hi I can’t make calls text to Poland

Hello there @wojtek26

 

Thanks for coming to the community.

 

Is this to a Polish number?

 

Are you with us on pay as you go or pay monthly?

 

Speak soon. Leanne Smiley Happy

 

 

by wojtek26 Investigator
Investigator

Re: Hi I can’t make calls text to Poland

Yes it’s a Polish number. Pay monthly.

by
EE Community Support Team

Re: Hi I can’t make calls text to Poland

Thanks for confirming this @wojtek26.

 

Are you currently in the UK?

 

Can you successfully text any other international number?

 

Speak soon, Katie Smiley Happy

by wojtek26 Investigator
Investigator

Re: Hi I can’t make calls text to Poland

I can’t make calls phone abroad at all. I’m in the UK now. I couldn’t call when I was in Poland in the past. I’m going to Poland next week, hope I will be to able calling for Polish number 

by
EE Community Support Team

Re: Hi I can’t make calls text to Poland

Hi @wojtek26

 

I hope you have a great trip!

 

Please follow the steps below and let me know if your account is set up roaming and calling abroad:

 

Log in to My EE > Menu > Manage device > Ensure 'Roaming abroad' and 'Call abroad and premium rate' is allowed.

 

Speak soon, Katie Smiley Happy

by Grand Master
Grand Master

Re: Hi I can’t make calls text to Poland

Calling a non-UK no. from the UK is not included in your allowances. You are not roaming when you do so. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

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