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by Bridie1991 Investigator
Investigator

Have a thousand texts but people aren't receiving them. The message has sent

Had my phone upgraded 3 days ago. My messages are sending but people aren't receiving them. 

5 REPLIES 5
by Grand Master
Grand Master

Re: Have a thousand texts but people aren't receiving them. The message has sent

@Bridie1991   What device is it ? And have you restarted the device? 

by Bridie1991 Investigator
Investigator

Re: Have a thousand texts but people aren't receiving them. The message has sent

It's a Sony Xperia l3 and yes restarted it about 3 times

Sent from my Xperia by Sony smartphone
by
EE Community Support Team

Re: Have a thousand texts but people aren't receiving them. The message has sent

Hi @Bridie1991

 

Thanks for coming to the community 🙂

 

Is this all contacts that you have text?

 

Can you send BALANCE to 150 and let me know the reply?

 

Leanne 🙂

by Bridie1991 Investigator
Investigator

Re: Have a thousand texts but people aren't receiving them. The message has sent

I'm on a monthly unlimited texts contract so I no its not because I've ran out. I'll be taking the phone back to the shop Saturday. Thanks

Sent from my Xperia by Sony smartphone
by
EE Community Support Team

Re: Have a thousand texts but people aren't receiving them. The message has sent

Hi @Bridie1991

 

Thanks for coming back to me.

 

If you can text this, and you get a response, we will know some texts are being received and will be able to look into this further for you 🙂

 

If you prefer to go into store to get this checked, let me know how you get on.

 

Leanne.

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