by colster Investigator
Investigator

Has anyone else had an issue with messages and message notifications?

Has anyone else had an issue with messages and message notifications?

 

When i I get a message I dot. Get a notification or vibration and the message doesn’t move to the top of the message list. I was doing it ok yesterday. 

 

Ive done the latest software update and also restarted th engine but it hasn’t helped. 

 

Any ideas?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Has anyone else had an issue with messages and message notifications?

Thanks for confirming this @colster.

 

Have you tried a soft reset? you can do this by holding the home button and the lock button together.

 

Katie 🙂

5 REPLIES 5
by
EE Community Support Team

Re: Has anyone else had an issue with messages and message notifications?

Good Morning @colster.

 

Thanks for coming to the community.

 

What phone are you using?

 

Is your phone on don't disturb? 

 

Is this for one specific contact?

 

Katie 🙂

by colster Investigator
Investigator

Re: Has anyone else had an issue with messages and message notifications?

Katie B. 

 

Im using an iPhone 8 Plus and do not disturb is not switched on. 

 

It seems to be happening with all contacts 

by
EE Community Support Team
Solution

Re: Has anyone else had an issue with messages and message notifications?

Thanks for confirming this @colster.

 

Have you tried a soft reset? you can do this by holding the home button and the lock button together.

 

Katie 🙂

by colster Investigator
Investigator

Re: Has anyone else had an issue with messages and message notifications?

Katie_B.....panic over. I realise what has happened. 

 
(Feel free to laugh) when I run out of lives in candy crush I go into the clock and forward it to the next day and this gives me a full set of lives. 
 
What I hadn’t done is reset the clock back to the correct day and when I realised then and put it right this is when everything was out of sequence. 
 
Now the day has past all the messages are in the right order and I’m getting notifications again. 
 
Sorry for the dumb moment and thanks for your help. 
by
EE Community Support Team

Re: Has anyone else had an issue with messages and message notifications?

Not to worry @colster.

 

I am happy you have been able to get this sorted.

 

Please feel free to pop back to the community again for support in the future.

 

Katie 🙂

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