by Lukej
Visitor

Getting error 10 whilst trying to send messages abroad

Can't send SMS from abroad even though roamings on just getting error 10 message every time.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Getting error 10 whilst trying to send messages abroad

Good Afternoon @Lukej

 

Thanks for coming to the community. 

 

I hope you're having a lovely time wherever you are.

 

Have you ensured roaming is active within your My EE settings? you can do this by following these steps:

 

Log in > Menu > Manage Device > Ensure both Roaming and Calling Abroad are active.

 

If this still does not work, please try a manual network selection by following these steps:

 

iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows - Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon, 

 

Katie 🙂

1 REPLY 1
by
EE Community Support Team
Solution

Re: Getting error 10 whilst trying to send messages abroad

Good Afternoon @Lukej

 

Thanks for coming to the community. 

 

I hope you're having a lovely time wherever you are.

 

Have you ensured roaming is active within your My EE settings? you can do this by following these steps:

 

Log in > Menu > Manage Device > Ensure both Roaming and Calling Abroad are active.

 

If this still does not work, please try a manual network selection by following these steps:

 

iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows - Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon, 

 

Katie 🙂

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