02-05-2019 05:10 PM
It appears that I received "fake message", have just forwarded it to the correct number for EE to investigate. However I thought it was legit and opened it earlier on my phone , put my address, my email address, password, my birth date in... Fortunately I did't enter my financial information. what should i do??
02-05-2019 05:13 PM
Change your password to your account ASAP
02-05-2019 05:21 PM
& also on your email a/c.
02-05-2019 06:37 PM
Welcome to the community.
Thank you for forwarding the message to us, our Security team will investigate that.
Was it in the text message that you sent them your information? Or was it on a website?
I recommend getting in touch with Action Fraud to report this to them. They'll be able to give you some advice.
Let us know how you get on.
02-05-2019 07:12 PM
Would it be worth phoning EE and making sure they are extra vigilant in case anyone tries to get into your account?
@Christopher_G Does the EE systems have such a flag or ability to ensure if anyone calls they see a warning?
02-05-2019 08:52 PM
I don’t want to worry you further in anyway but I’d sign up for free credit report access to keep an eye on your credit file. If you spot anything early on the report that’s not you it can be dealt with much easier. It will also prevent you having problems getting credit in the future if you can track any activity that’s not your own.
02-05-2019 08:59 PM
Yes, altho' you gave them no financial details, you have given much of the info needed to become victim of identity theft.
03-05-2019 07:55 AM
Good Morning @Kaz15.
I hope the advice you've been given helps you to protect your details. It would be worth contacting our Mobile care team to make them aware of this.
@chistery - it's possible for the OP to call and set up an extra security question and a flag, I think it would be worth doing, too!
by rsdworker 2 weeks ago