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Cant send or receive pictures

Hi i have a galaxy s6, i cant sent or receive pictures can you help please

by Grand Master
Grand Master

Re: Cant send or receive pictures

Hi @Fredmills 


Are you PAYG or pay monthly?


They are expensive to send so you need to have sufficient credit if you are on PAYG. If you are on pay monthly then try sending a picture to yourself (your own number) as that normally activates the service.



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EE Community Support Team

Re: Cant send or receive pictures

Hi @Fredmills


Welcome to the community. 🙂


That's sound advice from @Northerner. Just bear in mind that you'll be charged for sending the test message.


You could try setting up your MMS settings and try again?


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