01-04-2019 08:50 AM
I've read through similar postings on this topic but I haven't found any that cover my specific issue. I have been a customer of EE for many years, and recently switched to sim only as I purchased a new handset. Since putting my original SIM in my new handset, I am no longer receiving SMS messages from multiple sources - in particular, the verification code to set up internet banking (HSBC) is not coming through, which is obviously a significant issue for me.
I have rebooted the phone several times, I have tried disabling iMessage (the handset is an iPhone Xs) and nothing is working.
Please let me know how I can resolve this - the only thing that has changed is the handset, my number (indeed my SIM card) are the same and they were working fine on my original handset.
03-04-2019 06:13 AM
I can receive standard text messages, and some verification texts have come through; I had to get HSBC to verify via post as theirs definitely weren't coming through to my phone.
I haven't yet reported it to technical care, I was hoping it was a simple solution I could apply myself (I tried restarting the phone and disabling/enabling iMessage but that doesn't seem to have made any difference).
I will raise a case with technical care now.
03-04-2019 07:53 AM
Thanks for coming back to us @davey_b.
Please keep me updated with how you get on,
by ChrisA1 2 weeks ago
by cathypearson 4 weeks ago