by David789 Investigator
Investigator

Cannot receive any OTP

HI, I cannot receive any SMS one time passwords on my iPhone 6s Plus newly purchased with new EE SIM. Worked fine with Android. Have tried OTP form two sources - no SMS! Any ideas?

6 REPLIES 6
by Grand Master
Grand Master

Re: Cannot receive any OTP

@David789 : Did you port your no. in from O2?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by David789 Investigator
Investigator

Re: Cannot receive any OTP

No EE

by
EE Community Support Team

Re: Cannot receive any OTP

Good Morning @David789.

 

Did you take a new number with your new SIM or have you ported your number in from another network?

 

Can you receive normal texts?

 

Jon

by David789 Investigator
Investigator

Re: Cannot receive any OTP

All sorted now, not sure what was happening - a glitch in SIM changeover??

by David789 Investigator
Investigator

Re: Cannot receive any OTP

Thanks for your help ....

by
EE Community Support Team

Re: Cannot receive any OTP

That's great @David789!

 

It possibly just took a little bit of time to settle, but thanks for letting us know you're all sorted 🙂

 

Come back to the community any time.

 

Jon

Let's get started

Join the EE Community to ask, answer, learn and share.