by Maayan Investigator
Investigator

Can't stop marketing texts

I'm on PAYG; for some reason, I can't text to 2000; I can't text to 1234 (getting error message); and I cannot contact you another way to ask you you to stop. Please help. Thanks!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can't stop marketing texts

Hi @Maayan


Welcome to the community. 

 

What error message are you getting?

 

Our Mobile Care team on 150 should be able to opt you out.

 

You can also get in touch through the 'help' section of the My EE app.


Chris

1 REPLY 1
by
EE Community Support Team
Solution

Re: Can't stop marketing texts

Hi @Maayan


Welcome to the community. 

 

What error message are you getting?

 

Our Mobile Care team on 150 should be able to opt you out.

 

You can also get in touch through the 'help' section of the My EE app.


Chris

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