by sketcher

Can't send or receive from ee phones

My wife and I both are on EE and we can't text to each other or receive text messages from (we suspect) other EE customers. 


My wife's EE phone CAN send to my EE phone and I receive it. (Sony XA1)

My phone can NOT receive OR send text messages from or to her phone (Sony XZ)


Both EE phones can send and receive messages from my vodafone work iphone. 


Although we do annoy each other from time to time we haven't blocked each other as far as we know. 


I've tried updating her message centre number to one we found on here (was her own phone number, now changed to the EE message centre number). Also tried rebooting but no luck so far. 

My phone already had the correct message centre number in. 


It has been like this for a few days at least. 

by Grand Master
Grand Master

Re: Can't send or receive from ee phones

Hi @sketcher 


Did you both port over to EE from another network?


You might need to call EE and ask them to refresh your lines. This should normally fix the issue.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by sketcher

Re: Can't send or receive from ee phones

Thank you for the reply.


No we both previously had EE and got new contracts months ago. I will give them a call. 

EE Community Support Team

Re: Can't send or receive from ee phones

Hi @sketcher


Welcome to the community 🙂


Can you check the settings on both your phone's just to make sure no one has been blocked;


  • Select your Home screen
  • Tap Settings > Block numbers


Do you have any numbers showing?


Leanne 🙂

by dougalthedog111 Investigator

Re: Can't send or receive from ee phones

Do you get an error when sending or does it look like the message has sent?


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