10-09-2019 10:33 PM - edited 10-09-2019 10:41 PM
My wife and I both are on EE and we can't text to each other or receive text messages from (we suspect) other EE customers.
My wife's EE phone CAN send to my EE phone and I receive it. (Sony XA1)
My phone can NOT receive OR send text messages from or to her phone (Sony XZ)
Both EE phones can send and receive messages from my vodafone work iphone.
Although we do annoy each other from time to time we haven't blocked each other as far as we know.
I've tried updating her message centre number to one we found on here (was her own phone number, now changed to the EE message centre number). Also tried rebooting but no luck so far.
My phone already had the correct message centre number in.
It has been like this for a few days at least.
11-09-2019 07:27 AM
Did you both port over to EE from another network?
You might need to call EE and ask them to refresh your lines. This should normally fix the issue.
11-09-2019 09:47 AM - edited 11-09-2019 09:48 AM
Thank you for the reply.
No we both previously had EE and got new contracts months ago. I will give them a call.
11-09-2019 12:26 PM - edited 11-09-2019 12:27 PM