by jpk3lly Investigator
Investigator

Can't recieve text message on Samsung Galaxy A10

Hello, 

 

I have just got a Samsung Galaxy A10, and I am able to make calls and send text messages, however I cannot receive any text messages. 

 

I have done a soft reset of the phone, cleared the message cache and checked the message center number on the handset but the issue still seems to persist. I was wondering if this is a network issue or whether there was something else that could be causing it?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can't recieve text message on Samsung Galaxy A10

Hi @jpk3lly

 

I am great thank you, I hope you're well too :). 

 

Please un-register from iMessage and let me know if this resolves your problem. 

 

You can do this by following this link.

 

Speak shortly, 

 

Katie

6 REPLIES 6
by jpk3lly Investigator
Investigator

Re: Can't recieve text message on Samsung Galaxy A10

Just further to this, I seem to be able to recieve messages ok from my friend who is on the 3 network, but messages from my wife who is on vodafone and friend on O2 don't come through but the do get delivery reciepts on the messages at their end, they just never appear on my phone.

by
EE Community Support Team

Re: Can't recieve text message on Samsung Galaxy A10

Good Morning @jpk3lly

 

Thanks for coming to the community.

 

Does this happen in multiple locations?

 

Are these texts via SMS, a third party application or chat?

 

Have you recently changed from using an Apple device?

 

Speak soon, 

 

Katie 🙂

 

 

by jpk3lly Investigator
Investigator

Re: Can't recieve text message on Samsung Galaxy A10

Hi katie,

 

I hope you're well. Yes i was using an iphone 5 before my new phone arrived.

by
EE Community Support Team
Solution

Re: Can't recieve text message on Samsung Galaxy A10

Hi @jpk3lly

 

I am great thank you, I hope you're well too :). 

 

Please un-register from iMessage and let me know if this resolves your problem. 

 

You can do this by following this link.

 

Speak shortly, 

 

Katie

by jpk3lly Investigator
Investigator

Re: Can't recieve text message on Samsung Galaxy A10

Thanks Katie,

 

That's sorted it, you're a star 🙂

by
EE Community Support Team

Re: Can't recieve text message on Samsung Galaxy A10

Aw that's fantastic to hear @jpk3lly.

 

If you have any questions again in the future, please be sure to come back to the community. 

 

Have a great day, 

 

Katie 🙂

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