by AmyWrites Investigator
Investigator

Can't receive texts since transferring old number to EE

Hi,

 

I was with a provider that recently went out of business, so I took my PUK into my local EE store and switched my old number over to a Pay As You Go SIM. Since then, I can't receive text messages - I can receive and make calls, and I can send texts fine, but it's just the receiving texts that's not working for me. I'm just wondering how to resolve this.

 

Thanks in advance!

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Can't receive texts since transferring old number to EE

Hi @AmyWrites

 

Welcome to the EE Community,

 

Can you get texts from anyone or is it certain types of texts like from banks ?

by AmyWrites Investigator
Investigator

Re: Can't receive texts since transferring old number to EE

Hi David_C,

 

It's all texts as far as I can tell - stuff from friends in the UK and abroad, login verification texts from websites, etc.

by Ace Contributor
Ace Contributor

Re: Can't receive texts since transferring old number to EE

@AmyWrites is your old sim disconnected ?

 

Have you spoken to EE technical support ?

by AmyWrites Investigator
Investigator

Re: Can't receive texts since transferring old number to EE


@David_C wrote:

@AmyWrites is your old sim disconnected ?

 

Have you spoken to EE technical support ?


This is interesting... I just put my old SIM back in it gave me a message letting me know it wasn't connected, but then all of the texts I've been expecting came through. So I have no idea what that's all about. Thanks for putting it in my head to check - I just assumed the SIM would be junk after the switch.

 

I haven't spoken to technical support - I came on here looking for a way to contact them and found the community instead. What's the best way to get in touch with them, please?

by
EE Community Support Team

Re: Can't receive texts since transferring old number to EE

Hi @AmyWrites,

 

When did you transfer your number?

 

What type of phone are you using?

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: Can't receive texts since transferring old number to EE

Hi @AmyWrites best way to get through to tech is freephone 0800 956 3146.

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