by DavidSilva Investigator
Investigator

Can't receive texts from my Spanish friend

Hi I cannot receive texts from my Spanish friend who is on a hits network in Spain. He has spoken to hits and they say it is an EE problem

7 REPLIES 7
by
EE Community Support Team

Re: Can't receive texts from my Spanish friend

Hi @DavidSilva,

 

Welcome to the EE Community. 🙂

 

Are you in the UK or roaming?

 

Thanks

 

James

by DavidSilva Investigator
Investigator

Re: Can't receive texts from my Spanish friend

I'm roaming but my daughter is in UK and we both can't receive texts from Hits mobile in Spain. EE is saying it's the way Hits are sending the texts so the EE gateway is rejecting them and nothing can be dine

by
EE Community Support Team

Re: Can't receive texts from my Spanish friend

Hi @DavidSilva

 

Thanks for coming back to us.

 

Has he been able to text you both previously?

 

Can you receive calls from his number?

 

Speak soon 🙂

 

Leanne.

 

 

 

 

by DavidSilva Investigator
Investigator

Re: Can't receive texts from my Spanish friend

Yes to both questions 

by
EE Community Support Team

Re: Can't receive texts from my Spanish friend

Hi @DavidSilva,

 

I would recommend contacting Customer Care so our Tech Gurus can look into this in more detail for you.

 

Thanks

 

James

by DavidSilva Investigator
Investigator

Re: Can't receive texts from my Spanish friend

Done that they cannot help. EE are blaming Hits. Hits are blaming EE

Sent from Yahoo Mail on Android
by
EE Community Support Team

Re: Can't receive texts from my Spanish friend

Hi @DavidSilva,

 

Do you know if they raised a support ticket so it can be investigated or were they able to confirm the issue was at the senders end?

 

Thanks

 

James

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