by energyflash Investigator
Investigator

Can't receive Santander OTP code on iPhone please help!

Can't receive Santander OTP code on iPhone please help!

6 REPLIES 6
by Legend
Legend

Re: Can't receive Santander OTP code on iPhone please help!

Hi @energyflash 

 

Have you just migrated over?

 

Try turning off iMessage.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by energyflash Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

hey @Northerner thanks for your reply! I have turned off imessage but still not receiving the OTP, also I moved my number over from giffgaff today and its gone over fine (can receive calls to my EE sim on my old number that the OTP is registered to) but I still can't receive the text

by energyflash Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

marked as a solution in error, this is certainly not resolved unfortunately 

by Legend
Legend

Re: Can't receive Santander OTP code on iPhone please help!

@energyflash 

 

Your number hasn't ported over fully hence why you cannot receive the code. If you check under settings, is your temporary number still showing? 

 

If you search these forums you will see this issue is common.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Holljc Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

Hi. Did you ever get a solution to this? I'm having the same problem and I've been told by the network they can't help. 

by
EE Community Support Team

Re: Can't receive Santander OTP code on iPhone please help!

Hi @Holljc,

 

Welcome to the EE Community.

 

Please get in touch with Customer Care so our Tech Gurus can get this sorted for you.

 

Thanks

 

James

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