by SONICYOUTH Contributor
Contributor

Can receive but not send text messages

 
15 REPLIES 15
by
EE Community Support Team

Re: Can receive but not send text messages

Good Afternoon @SONICYOUTH

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

Can you make calls?

 

Also, what phone are you using?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Can receive but not send text messages

For sending texts, check the message centre no. for EE is +447958879879.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

I can make and receive calls just says failed when I text. I am on PAY As you GO with an HONOR 9 lite Phone. I am also in Portugal like another customer. 

by Grand Master
Grand Master

Re: Can receive but not send text messages

Yes, check your message centre no.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

Message center number is correct. Also won't let me send texts with my Portuguese Sim number. Same problem - failed to send.

by Grand Master
Grand Master

Re: Can receive but not send text messages

Search Mobile Operators & try switching to your Portuguese network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

With my EE Sim phone has switched to ALTICE MEO and Portuguese Sim is NOS. Neither will let me send texts but am receiving on both.

 

 

 

 

 

 

by
EE Community Support Team

Re: Can receive but not send text messages

Morning @SONICYOUTH

 

Thanks for coming back to us.

 

Is this to one number that you cannot text?

 

Are you using both SIM cards in the same phone or different?

 

Speak soon, Leanne 🙂

 

 

by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

Hi Leanne 

 

I have tried various numbers both to UK and in Portugal using both sims and all fail. The phone is dual sim and I can flip between each sim when I want to call. Calls using either sim are working  

by
EE Community Support Team

Re: Can receive but not send text messages

Thanks @SONICYOUTH

 

Have you been able to send texts previously?

 

Can you text AL to 150 from your EE SIM, does this work?

 

Leanne.

by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

Yes that seems to work

by
EE Community Support Team

Re: Can receive but not send text messages

Hi @SONICYOUTH

 

Thanks for trying.

 

How many numbers are affected?

 

Can you call the numbers?

 

Thanks, Leanne.

 

 

by SONICYOUTH Contributor
Contributor

Re: Can receive but not send text messages

Don't know exactly but every number I have tried to text or return text has failed. As far as I know I have not had any problems calling anyone.

by
EE Community Support Team

Re: Can receive but not send text messages

Hi @SONICYOUTH

 

Do you have the correct dialling code set for the contact?

 

Can you try and call one of the numbers to see if this works for you?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Can receive but not send text messages

What exactly does texting AL to 150 from your EE SIM tell you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.