Highlighted
by Investigator
Investigator

Can not receive text overseas

Hi Sirs/Madams.

 

I can not receive any text when overseas. My last text is from 1024 in 28/02/2019. My balance still has money, and i can not receive any text sent from UK.

 

So please help me to figure it out.

 

Cheers!

14 REPLIES 14
Highlighted
by Grand Master
Grand Master

Re: Can not receive text overseas

Where are you? Can you receive calls and use data? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Hi

 

Now I am in Kuala Lumpur.

 

When i Overseas i only receive the UK text, no necessary data

 

Cheers!

 

Jerry

Highlighted
by Grand Master
Grand Master

Re: Can not receive text overseas

It could well have gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack. Receiving texts are non-chargeable.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Thank you for your feedback.

 

I try to buy a pack via my EE, but can not gong through...

 

It pops up : this Purchase hasn't gone through...

 

So really appreciate that please check the correct action i need do.

 

Cheers!

Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Hi:

 

Also i login my ee web, and check the profile, 100 text left, so i am confused.

 

Cheers!

 

Jerry

Highlighted
by Grand Master
Grand Master

Re: Can not receive text overseas

@JerryGao    Your text allowance has nothing to do with incoming texts. 

All calls/texts are chargeable and you can not use any of your allowances while there. 

 

 

Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Fine, so just help me to figure it out.

 

I just topup 5£in my account, nothing changed.

 

Cheers!

Highlighted
by
EE Community Support Team

Re: Can not receive text overseas

Hi @JerryGao,

 

Welcome to the EE Community.

 

Are you able to send texts or make calls?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Hi James.

 

No ,can not send text or make a call.

 

Cheers!

 

Jerry

Highlighted
by
EE Community Support Team

Re: Can not receive text overseas

Hi @JerryGao,

 

Do you use your account regularly?

 

Could it have entered hibernation?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: Can not receive text overseas

Hi James.

 

I am not sure if hibernation or not?

 

Normally i use it 2-3 times every month when i travel overseas.

 

But you can refer to the above answers from one of your team, ask me to top up to active my account in case in Hibernation, then i topup 5 ponds, but nothing changed.

 

Please help me to activate it in case my account is hibernation.

 

I can login and browse my account.

 

Jerry

Highlighted
by
EE Community Support Team

Re: Can not receive text overseas

Hi @JerryGao,

 

If your account has entered hibernation, you'll need to get in touch with Customer Care to reactivate it.

 

Your account would have entered hibernation if you haven't completed one of the below chargeable actions in the last the last 179 days.

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
  • Topping up your account.
  • Buying a pack or an add-on.

Thanks

 

James

Highlighted
by Grand Master
Grand Master

Re: Can not receive text overseas

@JerryGao   Have you tried restarting the device?  When was the last time you used this device? And if the account is in  hibernation then you need to call customer services as this is a public forum that has no access to your account.  

Highlighted
by Grand Master
Grand Master

Re: Can not receive text overseas


@JerryGao wrote:

Normally i use it 2-3 times every month when i travel overseas.


How do you use it? It is not sufficient to just receive texts to keep it out of hibernation.

 


@JerryGao wrote:

then i topup 5 ponds, but nothing changed.


Does that mean the top-up didn't work & your credit didn't increase by £5?

 

The crucual thing for you to answer is when you used it last for a chargeable action?

 

If it has gone into hibernation you will need to phone EE to get it reactivated.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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