by Hopalong Investigator
Investigator

7726

hi, 

I was advised to forward a phishing text to 7726 - but it would not go . it just stayed on my screen with an exclamation mark?  as do texts when I try to stop the information texts?

Any idea why?

Thanks

Hopalong.

PS the phishing one has really knocked my confidence!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 7726

Good Morning @Hopalong

 

Thanks for coming to the community. 

 

Are you able to send normal texts successfully?

 

What phone are you using?

 

What are these texts advising?

 

Katie 🙂

View solution in original post

3 REPLIES 3
by
EE Community Support Team
Solution

Re: 7726

Good Morning @Hopalong

 

Thanks for coming to the community. 

 

Are you able to send normal texts successfully?

 

What phone are you using?

 

What are these texts advising?

 

Katie 🙂

View solution in original post

by Hopalong Investigator
Investigator

Re: 7726

Thanks Katie

 

I have a sony smart phone - all other texts 'go'   but the one I wanted to forward to 7726 just wouldn't go ...so I was unable to 'forward my scam text' as advised.

 

The only other text reply that will not go - and shows the exclamation mark, is one to EE  when I try to stop them sending me promotional texts by using their suggested 1234 number to stop these?

 

any help welcome...

Hopalong

by
EE Community Support Team

Re: 7726

How unusual, @Hopalong.

 

You should be able to send messages to both numbers. I recommend speaking to our Tech Gurus, they'll be able to run through some troubleshooting with you to get to the bottom of the problem.

 

Chris

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