30-01-2019 09:10 AM
Some of you may recall a couple of weeks back I posted unexpected message on screen
' This box has disconnected itself, please return it to EE TV' Couldn't get picture or sound back no matter how I tried (Rebooting, unplugging etc.) Was put right after phoning helpline. Something was altered at their end 'defualt was mentioned'? Anyway please to say all working OK at present. A few days ago my son who signed up for his a week after me has had the exact same problem! I'm thinking there must have been a 'bad batch' sent out and we were unlucky to each get one? My cousin who has had his for 5 or so months has been trouble free. However, his standby light remains on (here I go again on the standby light issue) and his picture and sound are almost instantaneous on switch on. Wheras with my stanby light which goes out after about 4hrs I have two blank colour screens plus the streaming wheel and eventually get picture and sound after about 20/25
seconds. Deep sleep has been mentioned previously, so mine obviously needs it and my cousin's doesn't? Be very interested in opinions on this
30-01-2019 12:40 PM
Yes he will do given my experience. Any thoughts on the standby light issue? Why does my box go into an apparent 'deep sleep' after 4hrs or so and my cousin's has never since he's had it ?
30-01-2019 01:33 PM
30-01-2019 04:58 PM
That seems to be it then Chris? Perhaps on the later boxes they introduced a 'deep sleep' mode to be more energy efficient? Not a bad thing if that's the case. I have seen afew other posts and with the greatest respect they appear to have misunderstood. It is not the operation options, I do know what the various lights signify The question was why the standby goes off when my cousins (an earlier model) doesn't. Deep sleep it is then.
30-01-2019 07:28 PM
Is the standby light not just a replay issue. I know if replay was turned off the standby light would go off after a few hours. Obviously if replay is used the box is constantly recording so unable to go into a deep sleep. Just.a thought.
31-01-2019 11:50 PM
That seems to be the case
Seems, @Jon_K? You know that for a fact or are you saying it would be a good idea if it were?
31-01-2019 09:24 AM
Thanks James it would be good to know if this indeed a normal function. Here's a thing though, last evening sat talking with family TV off. (and no standby light) The EE box flickered green then solid green then to standby red, all in a matter of 10 seconds. The consensus was it was doing a software update (can anyone confirm this)? First time it's ever done this. When switching TV on from red sound and picture almost instantaneous as I've said before. Anyway as I've also daid previously, apart from these apparent idiosyncrasies everything else functions.
31-01-2019 09:38 AM
Software updates for the EE TV BOX are few & far between.
07-02-2019 01:14 PM
Pleased to say tv box seems to be behaving itself albeit a little slow sometimes in bringing up recordings, even had a message once 'searching hard drive please wait' I still notice there is a Lipsync issue sometimes more than others, but particularly noticable on demand programmes, which also applies to actions. For example in a fight scene you hear the sound of the hit when the victim is halfway to the floor. Most annoying.
07-02-2019 01:48 PM
@Jimbo-27 If it’s a on demand program try pausing the program for a few seconds this sometimes helps everything catchup.
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