by mandie_dunning

Scrolling through tv guide getting stuck

The last few weeks my tv box has been randomly resetting. Now if I try and scroll through the guide or through menu items it won't do anything then suddenly goes mad and continually scroll. I've restarted the box a few times, restarted my router, left the tv box and the tv unplugged overnight but nothing will fix it. HELP

by Grand Master
Grand Master

Re: Scrolling through tv guide getting stuck

Hi @mandie_dunning


Call EE and ask for a new box. But first try new batteries in your remote and ensure the button isn't sticking.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by mandie_dunning

Re: Scrolling through tv guide getting stuck


I did change the batteries. I also have a universal remote and it does the same with that one.


Sent from Samsung tablet.
EE Community Support Team

Re: Scrolling through tv guide getting stuck

Good Morning @mandie_dunning.


Welcome to the community 🙂


I'd recommend contacting our customer care team as it sounds like the box may be causing the problem, since you've already tried another remote.


Let us know how you get on.



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