03-01-2019 06:45 AM
Have you set Plex up correctly?
Can you provide some more information.
03-01-2019 09:04 AM - edited 03-01-2019 09:05 AM
I believe I have setup Plex correctly on the EE TV. I have no issues using Plex on other devices, including Windows 10, Android and Samsung TV.
There's no VPN in use.
I have tried both a HG635 and an EE Smart Hub connected via PPPoE to a MT992. I'm unable to test a non EE broadband connection, as the EE TV cannot call home, therefore refuses to open applications.
03-01-2019 10:50 AM - edited 03-01-2019 10:52 AM
EE TV does not work remotely, you have to be at home to use it, does not work on the go, has not done so for a long time, this was stopped.
It has to be connected to your EE broadband at home, check the terms and conditions and help for that, you cannot connect it to a non-EE broadband, it will not work.
03-01-2019 11:13 AM - edited 03-01-2019 11:17 AM
Sorry, think some things have been misunderstood schockwave.
I am unable to use the Plex app on EE TV to play video content from either a local Plex server on my internal network, or an external remote Plex server outside of my network. This is while connected to EE Broadband, tested with both the EE Smart Hub and HG635, using wired and wireless connections. I only mentioned that I could not test alternative broadband connections, inorder to rule this out as a troubleshooting step.
However I believe this is a problem with EE TV, rather than the broadband connection or router.
03-01-2019 11:36 AM
Thanks James, this will be my next step.
I decided to try here first due to the Plex app being advertised under the EE TV section of the EE website. Sadly if the app does not work, it should not be advertised. Hopefully my issue is an isolated case, and it will be able to be resolved either on here, or over at the Plex community.
03-01-2019 01:00 PM
@Schockwave: OP is running over EE BB Max (G.Fast). Hence the need for the G.Fast modem.
Plex is 1 of the on-demand apps available on EE TV. It is a client to a desktop media player server running on PCs & NAS (in a nutshell )..
03-01-2019 03:12 PM
Nor had I until I looked it up, with difficulty, on EE website + Wiki.
03-01-2019 03:23 PM - edited 03-01-2019 03:23 PM
Plex can be quite a handy tool for those interested in media servers and the like, I was also late to the game.
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