20-12-2018 03:46 PM
Hi, i keep receiving the above error message, so cant access my account via the Inbuilt app.
My NOW TV account however acknowledges my attempt as a last use on my ee tv.
to date i have done the following
logged out and back in - no change
removed the power lead for a minute - no change to the app, however resulted in me having to reformat my hrd drive and start again.
seperately reformat my hard drive and log back into the NOW TV app - no change.
all roads lead to the above error message. Its been over a month now, and i still cant view the contents of this app on my ee tv.
Help please !
20-12-2018 05:33 PM
thanks for the reply.
i can access all other apps without problem, and i pay for NOW TV via credit card, which i have done for approx 2 years now.
There was no apparent change or reason for the above error message starting, but it wont go away, and i cant view anything - every attempt to view a programme produces the above error. All attempts to view show up as a last use in my Now TV account.
20-12-2018 05:48 PM
i have indeed spoken to Now TV, they tell me as i can access my account via ipad and iphone, the issue doesnt reside with my account.
20-12-2018 06:04 PM
@Parners001 How many devices are logged in the the Now TV app ? You can only have 2 devices logged in at any one time so you might need to log out on other devices first.
21-12-2018 07:10 AM
To be fair, im only ever logged on to one device. Will do as you suggest and give the technical team a call.
thanks everyone for trying to help
31-12-2018 08:28 AM
Hi, just uppdating you guys, had a long call with a helpful team member, carried out all of the above tests again, used the reset button twice, despite reformatting the drive 3 times nothing resolved the error message, so a new box is winging its way to me as we speak.
thanks for the help though.
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