by Parners001 Investigator
Investigator

NOW TV app - error code PL-1002

Hi, i keep receiving the above error message, so cant access my account via the Inbuilt app. 

My NOW TV account however acknowledges my attempt as a last use on my ee tv.

to date i have done the following

logged out and back in - no change

removed the power lead for a minute - no change to the app, however resulted in me having to reformat my hrd drive and start again.

seperately reformat my hard drive and log back into the NOW TV app - no change.

 

all roads lead to the above error message. Its been over a month now, and i still cant view the contents of this app on my ee tv. 

 

Help please !

10 REPLIES 10
by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Hi there @Parners001

 

Thanks for coming to the community.

 

Can you access any other apps?

 

Do you pay for NOW TV on your Broadband account?

 

Thanks,

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Hi,

thanks for the reply.

 

i can access all other apps without problem, and i pay for NOW TV via credit card, which i have done for approx 2 years now. 

 

There was no apparent change or reason for the above error message starting, but it wont go away, and i cant view anything - every attempt to view a programme produces the above error. All attempts to view show up as a last use in my Now TV account.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Hi @Parners001

 

Thanks for coming back to me.

 

Have you spoken to NOW TV at all?

 

If all other apps are working I would suggest chatting with NOW TV to see if they can help.

 

Thanks, Leanne.

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Continued thx.

 

i have indeed spoken to Now TV, they tell me as i can access my account via ipad and iphone, the issue doesnt reside with my account.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

I see thanks @Parners001

 

In this case, if you give us a call on 0800 079 8586 our broadband team will be able to help you get this looked into.

 

Let me know how you get on 🙂

 

Leanne.

by Grand Master
Grand Master

Re: NOW TV app - error code PL-1002

@Parners001  How many devices are logged in the the Now TV app ?   You can only have 2 devices logged in at any one time so you might need to log out on other devices first. 

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

To be fair, im only ever logged on to one device. Will do as you suggest and give the technical team a call.

 

thanks everyone for trying to help

 

 

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Good Morning @Parners001.

 

Let us know how you get on after you've spoken to technical support.

 

Jon

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Hi, just uppdating you guys, had a long call with a helpful team member, carried out all of the above tests again, used the reset button twice, despite reformatting the drive 3 times nothing resolved the error message, so a new box is winging its way to me as we speak.

thanks for the help though.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Thanks for the update, @Parners001.

 

Keep us posted on how it goes with your new box.

 

Chris 🙂

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