by James1555xo Investigator
Investigator

Ee Box disabled

I went to Use my ee box and it says disabled and When i check my bills it says £34 outstanding But all other bills previous to that one have been taken out through direct debit 

7 REPLIES 7
by Grand Master
Grand Master

Re: Ee Box disabled

@James1555xo What EE box? A router or an EE TV Box?

 

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. 


Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by James1555xo Investigator
Investigator

Re: Ee Box disabled

Its My Ee TV Box That comes up that its disabled and it was working fine in the morning and at night disabled @XRaySpeX

by Grand Master
Grand Master

Re: Ee Box disabled

@James1555xo @Is your BB working still? They wouldn't have cut off the TV Box without cutting off the BB first.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by James1555xo Investigator
Investigator

Re: Ee Box disabled

Broadband works fine says on tv box This ee Box has been disabled please arrange the return of the box through our helpdesk @XRaySpeX

by
EE Community Support Team

Re: Ee Box disabled

Hi @James1555xo,

 

Thanks for joining the EE Community.

 

Please get in touch so we can check what is causing the issue with your bill.

 

James

by Grand Master
Grand Master

Re: Ee Box disabled

@James1555xo Sounds like they think you have cancelled the EE TV part of the package. You better get on to them. 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Cazzieblueeyes Investigator
Investigator

Re: Ee Box disabled

I've just had the same! You've only just sent me this one

Now I've lost all my recordings 

All my bills up to date 

EE  you're getting worse every day!

Shocking service

Now can't speak to anyone till tomorrow 

No good when out at work!

Very frustrated with your service and I'm loyal customer since orange started 

Not happy!

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