by Dobbiesfamily Investigator
Investigator

Does anyone else’s tv box keep crashing and rebooting itself?

 
11 REPLIES 11
by Grand Master
Grand Master

Re: Does anyone else’s tv box keep crashing and rebooting itself?

@Dobbiesfamily  Mine does this about once a week.   Really annoying. 

by Dobbiesfamily Investigator
Investigator

Re: Does anyone else’s tv box keep crashing and rebooting itself

Try about 4 - 6 times most days,the wife and kids are getting gets fed up
with it. It tends to crash when the program they are watching is just
getting to a good bit. Think I should have stayed with sky.
by Grand Master
Grand Master

Re: Does anyone else’s tv box keep crashing and rebooting itself

@Chris_B @Dobbiesfamily

 

Tried factory resetting your EE Freeview boxes?

 

Thanks




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by Grand Master
Grand Master

Re: Does anyone else’s tv box keep crashing and rebooting itself

by Brilliant Contributor
Brilliant Contributor

Re: Does anyone else’s tv box keep crashing and rebooting itself

Mine does it too, I believe once a day, and then I have to often delete programs I have already deleted as I had watched them, which I had set to record, ridiculous, glad I am not the only one!

by
EE Community Support Team

Re: Does anyone else’s tv box keep crashing and rebooting itself

Afternoon @Dobbiesfamily

 

Have you spoken to our customer service team to get this looked into?

 

Leanne.

by Dobbiesfamily Investigator
Investigator

Re: Does anyone else’s tv box keep crashing and rebooting itself

  1. Hi Leanne,

The last person I spoke to was about 6 months ago, and all I got was a reduced rate for a few months.

by Grand Master
Grand Master

Re: Does anyone else’s tv box keep crashing and rebooting itself

Time you spoke to them again to get this looked into.

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by Coop1 Contributor
Contributor

Re: Does anyone else’s tv box keep crashing and rebooting itself?

In a word yes!

 

I have spoken with customer services on numerous occasions, had the box reset, hardrive wiped and then replaced...to have the same problem with the new box!

 

Really frustrated now and considering my options going forward as clearly we are not receiving the service we are paying for.

 

I can see posts from disgruntled customers going back a couple of years so not a new issue. 

 

EE - Sort this out!

by Podman Established Contributor
Established Contributor

Re: Does anyone else’s tv box keep crashing and rebooting itself?

Yes only started happening again about two weeks ago. Freezes then reboots automatically missing bits of programs everywhere.  I only re contracted in Dec Black Friday Deals stuck with issue. Miffed. Not really happy with wiping all the stuff I've recorded as there a decent amount. Still 60% of box free.

 

Wish EE could read error codes from box remotely and then know exactly the cause and save people lots of calls. Surely boxes produce error codes stored somewhere when they fail.

 

 

by
EE Community Support Team

Re: Does anyone else’s tv box keep crashing and rebooting itself?

Good Morning @Podman.

 

Have you contacted our technical support team about this?

 

Jon

 

 

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