11-12-2018 03:07 PM - edited 11-12-2018 03:08 PM
Has anyone on EE got the XMEye app working on 3G or 4G?
11-12-2018 05:14 PM
11-12-2018 05:15 PM - edited 11-12-2018 05:17 PM
Yes, I have and it works, what is the problem? It also worked whilst I was abroad. What phone are you using? It works for me on both the I-Pad and I-PHone.
11-12-2018 05:24 PM
Hi its a iPhone8. I can veiw my cameras on wifi on my phone but not 4G
11-12-2018 05:27 PM
Hi the app works fine on wifi, the app loads but just keeps buffering on 4G. I know a few people have had the same problem trying to view there cameras.
11-12-2018 05:30 PM
Have you tried exiting the App, that is shutting it down and then opening it fresh, meaning, all Apps and then shutting it that way? A restart can solve the problem.
11-12-2018 05:44 PM
I log out every time I come off it. Its either settings on the cctv recorder box or their is problem between the app & EE's 4G data
11-12-2018 06:17 PM
Hi Shockwave are you registered with the app or do you just log in via the local button?
11-12-2018 06:52 PM
Hi Chris yes all my other apps work fine.
11-12-2018 09:41 PM
Sorry @DjKev, I never log out and it automatically logs me in, also cannot remember whether I registered with the app or just log-in, probably just the latter, it has been nearly a year since I have the CCTV cameras, which were installed by the electrician, who also specialises in security and also replaced my security alarm. He helped me set it all up.
12-12-2018 02:57 PM
Hi Katie yes I have dropped down to 3G & it does work in my house but very slowly but does not work anywhere else. Kev
12-12-2018 03:03 PM
@DjKev, this does not make sense. Did you go into your recorder menu and use the code on your recorder to set it up? There is a QR code. I have no such problems myself. If I have a problem I exit the app, which means I have to get it up again and it restarts. All my cameras are plugged into the back of the recorder and then the recorder is plugged into the router, I am not using WiFi with the recorder.
12-12-2018 03:07 PM
Thanks for confirming this @DjKev.
I would recommend checking your area for any known issues using the Network Health Checker, if this shows as fine then I would suggest speaking with our technical team.
Speak soon, Katie
12-12-2018 04:28 PM
Hi Schockwave it was all set up by the camera installer but I am thinking of wiping it & doing it again myself.
12-12-2018 04:28 PM
Hi Katie thanks for your help.
regards kev
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