XMEye App

[DjKev]

Has anyone on EE got the XMEye app working on 3G or 4G? 

[Christopher_G]

Hi @DjKev

What happens when you try to use it?

Do your other apps work OK on mobile data?

Chris

[Schockwave]

Yes, I have and it works, what is the problem? It also worked whilst I was abroad. What phone are you using? It works for me on both the I-Pad and I-PHone.

[DjKev]

Hi its a iPhone8. I can veiw my cameras on wifi on my phone but not 4G 

[DjKev]

Hi the app works fine on wifi, the app loads but just keeps buffering on 4G. I know a few people have had the same problem trying to view there cameras. 

[Schockwave]

Have you tried exiting the App, that is shutting it down and then opening it fresh, meaning,  all Apps and then shutting it that way? A restart can solve the problem.

[DjKev]

I log out every time I come off it. Its either settings on the cctv recorder box or their is problem between the app & EE's 4G data

[DjKev]

Hi Shockwave are you registered with the app or do you just log in via the local button?

[DjKev]

Hi Chris yes all my other apps work fine.

[Schockwave]

Sorry @DjKev, I never log out and it automatically logs me in, also cannot remember whether I registered with the app or just log-in, probably just the latter, it has been nearly a year since I have the CCTV cameras, which were installed by the electrician, who also specialises in security and also replaced my security alarm. He helped me set it all up.

[Katie_B]

Good Morning @DjKev.

Have you tried dropping down to 3G?

When you log in to My EE do you have content lock active? You can check this by following these steps:

Menu > Manage Device > Data Controls. 

Speak soon, Katie

[DjKev]

Hi Katie yes I have dropped down to 3G & it does work in my house but very slowly but does not work anywhere else. Kev

[Schockwave]

@DjKev, this does not make sense. Did you go into your recorder menu and use the code on your recorder to set it up? There is a QR code. I have no such problems myself. If I have a problem I exit the app, which means I have to get it up again and it restarts. All my cameras are plugged into the back of the recorder and then the recorder is plugged into the router, I am not using WiFi with the recorder.

[Katie_B]

Thanks for confirming this @DjKev. 

I would recommend checking your area for any known issues using the Network Health Checker, if this shows as fine then I would suggest speaking with our technical team. 

Speak soon, Katie 🙂

[DjKev]

Hi Schockwave it was all set up by the camera installer but I am thinking of wiping it & doing it again myself.

[DjKev]

Hi Katie thanks for your help.

regards kev