by Charlie24 Established Contributor
Established Contributor

Why can’t I access the Ring Doorbell as offered in a message on EE shop?

 

I received a text message from EE yesterday offering me a Ring Doorbell. When I try to get the deal the link does not bring up the item. I have tried Customer Services, who were no help at all. What if going on with EE?

16 REPLIES 16
by Legend
Legend

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Hi @Charlie24

 

Why were CS no help as you should be able to order via CS and online.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Hi @Charlie24,

 

Welcome back to the community. Smiley Happy

 

Have you tried ordering via the Add To Plan page?

 

Thanks

 

James

by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Yes, but when I try to pay it tells me it cannot find the page. This site is abysmal. I spoke again with CS this morning and I am now waiting for a Specialist team to phone me, I won’t hold my breath.

Sent from my iPad
by Grand Master
Grand Master

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Are you eligible? Are you within the 1st 12 months of a 24 month contract?

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by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

I am 10 months into my current contract

by
EE Community Support Team

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Thanks for confirming @Charlie24

 

Please let us know the outcome when our Mobile Care Team get back in touch.

 

James

by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Mobile Care team have been in touch and I have ordered the Doorbell in a voice conversation

 they have also suggested changes to my account and have allegedly sent me an e mail to create a new password. That e mail has never been received in the last 20 or so hours. I am getting increasingly frustrated with this.

by Ace Contributor
Ace Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

The add to plan pages are a mess. They never work. Haven't for me and I did raise this up but obviously this hasn't been fixed. By sounds of it they aren't even trying.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
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by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

The entire system is a shambles. I have been trying to resolve an issue with buying data on line for my Osprey but constant phone calls and formal complaints have resulted in no action. It is now nearly three years since I started complains about this but no body seems to be interested. I think I need to change Service Provider next time round.

by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Once again, EE snatch defeat from the jaws of victory. Having arranged to purchase the Doorbell by means of a telephone conversation with a representative from Sales and promised delivery today nothing arrived. It is clear to me that EE are incapable of managing anything.

by
EE Community Support Team

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Good Morning @Charlie24.

 

Did you get a text from DPD letting you know when your delivery would be?

 

Jon

by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

I got a text telling me I would be advised of a delivery time slot of 1 hour but then nothing since.

Sent from my iPad
by
EE Community Support Team

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Thanks @Charlie24.

 

It sounds like your delivery is with DPD.

 

They will send you another text when it's on the way with your delivery slot.

 

Hopefully it's with you soon.

 

Jon

by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

I will not hold my breath.

Sent from my iPad
by Charlie24 Established Contributor
Established Contributor

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Another tortuous 20 months minutes trying to get through to Customer Services eventually spoke with someon who tells me my delivery will not be Until tomorrow now.

REferred me to DPD to make a complaint and could not seem to understand that when you purchase an item any complaint is with the vendor not their agent. The phone options are a nightmare to navigate and all phone numbers take you to the same set of options.

is anybody at EE able to do anything except say sorry. My last complaint I’d dated nearly two years ago and has never been responded to. Time to escalate these issues to another level.

by
EE Community Support Team

Re: Why can’t I access the Ring Doorbell as offered in a message on EE shop?

Hi @Charlie24.

 

We wouldn't be able to alter the delivery from here.

 

You may be able to edit the delivery if you have the DPD app.

 

Jon

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