by Mads Investigator
Investigator

NEST INSTALLATION

At the end of my teather - does anyone know how to find your 10 digit code to book it?  it didnt come in box and not on struction manuel anywhere!  Have called nest, they told me to call EE, called EE they said to scan the barcode - no 10 digit nummber.  Last attempt on here before I send it back! 

 

Thanks in advance

 

10 REPLIES 10
by
EE Community Support Team

Re: NEST INSTALLATION

Good Afternoon @Mads

 

Welcome to the community.

 

I will certainly see what I can do to help.

 

So I can get you the right information, is this the Nest Learning Thermostat?

 

Speak soon, Leanne 🙂

by Mads Investigator
Investigator

Re: NEST INSTALLATION

yes it it

 

by
EE Community Support Team

Re: NEST INSTALLATION

Thanks @Mads

 

Have you spoken to our Smart Home Help team?

 

Your Nest Learning Thermostat includes 12 months access to EE Smart Home Help.

 

They will be able to help you with set up.

 

Leanne.

by Mads Investigator
Investigator

Re: NEST INSTALLATION

I spoke to them yesterday, I cant do anything without the 10 digit code, the number you gave me referred me back to the standard customer services, hence my frustration for department and still no outsome.

 

I just need the 10 digit number to book the installation, I have 14 days to do this and already 4 days into that 14 days

by
EE Community Support Team

Re: NEST INSTALLATION

Hi @Mads

 

Thanks for coming back to me.

 

I have sent you a private message on here so we can help you with this.

 

Leanne.

by Mads Investigator
Investigator

Re: NEST INSTALLATION

thanks I have replied

by
EE Community Support Team

Re: NEST INSTALLATION

Hi @Mads

 

Have you replied to my private message I sent you on here?

 

I don't seem to have your reply showing.

 

Leanne.

by Mads Investigator
Investigator

Re: NEST INSTALLATION

Still no outcome, still waiting, still no resolution! now 8 days left for me to book install!

 

by
EE Community Support Team

Re: NEST INSTALLATION

Hi @Mads

 

I have not received your reply to my private message to get this looked into.

 

Can you reply to my message direct on the community and I will help  🙂

 

Thanks. Leanne.

Highlighted
by Mads Investigator
Investigator

Re: NEST INSTALLATION

Morning I have been speaking with Alex last few times. 

 

I can confirm that I need to return this product, got the 10 digit code, spoke to nest support and apparently they can't install as we don't have an exisiting termostat!  They dont ask you tis question until you come to book it.    I suspect it can be done but not via AXA website as it sounds like they connect from the exisiting wires hence its free.

 

Can you confirm where and how I should send it back and get it cancelled from my account please.

 

 

 

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