by camshelmerdine
Explorer

why is my data not activating

I just got a new phone and transferred my old sim into it, but every time I try and use my data it says my data cannot be activated and my phone is not connected to the internet - how do I fix this?

4 REPLIES 4
by Grand Master
Grand Master

Re: why is my data not activating

Hi @camshelmerdine 

 

  • What phone do you have?
  • Is mobile data active on your device?
  • Are you PAYG or pay monthly contract?

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by camshelmerdine
Explorer

Re: why is my data not activating

iPhone 6s

It should be active it literally worked the other day

monthly contract 

by Grand Master
Grand Master

Re: why is my data not activating

Hi @camshelmerdine 

 

Try resetting your network settings. 

 

Are you in the UK?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: why is my data not activating

Good Afternoon @camshelmerdine

 

Thanks for coming here.

 

Is this all apps and websites?

 

Can you try a network reset as below;

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will remove any saved WiFi passwords.

 

Let us know how you get on 🙂

 

Leanne.

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