by waterworksjohn Investigator
Investigator

sim stopped working

Yesterday Thurs 20th, I ordered via a technical guy at EE, a replacement sim keeping my existing number, for my new phone as it requires a nano sim, it hasn't arrived yet as it was expected to take 2-3 days which was fine as my old phone is still working, however late afternoon yesterday, I noticed I had no signal, emergency only calls & if I ring my number from another phone get a "mobile not available" message, my tesco sim is ok so not the phone, I put the EE sim in another phone but still no network access, my wife is on EE & hers is fine, good signal. Do EE block  the old sim until the new one arrives & is activated despite it being the same number?

5 REPLIES 5
by Profile closed
Not applicable

Re: sim stopped working

Yes, once EE start to process your new SIM card order, your old one will stop working.

by waterworksjohn Investigator
Investigator

Re: sim stopped working

Thanks for reply, now why don't EE tell you that?

So basically, I have no contact with anyone on EE until the new sim arrives? my main number for virtually everything! very useful.

by
EE Community Support Team

Re: sim stopped working

Hi @waterworksjohn,

 

Welcome to the EE Community.

 

Your SIM should remain active until you activate the new one online.

 

Only new or lost/stolen/damaged SIM cards should be pre-activated.

 

Please get in touch with customer services so we can take a look at your account.

 

Thanks

 

James

 

 

 

 

by waterworksjohn Investigator
Investigator

Re: sim stopped working

Thanks for reply, new sim arrived & worked straight away, so assume it was pre activated? all ok now.
by
EE Employee

Re: sim stopped working

Hi @waterworksjohn

 

That's great happy to hear it's all now working.

 

Yeah it would of been sent pre-activated.

 

Pop back to the community anytime!

 

Have a lovely weekend.

 

Thanks - Karen. Smiley Happy

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