21-07-2017 09:23 AM
Yesterday Thurs 20th, I ordered via a technical guy at EE, a replacement sim keeping my existing number, for my new phone as it requires a nano sim, it hasn't arrived yet as it was expected to take 2-3 days which was fine as my old phone is still working, however late afternoon yesterday, I noticed I had no signal, emergency only calls & if I ring my number from another phone get a "mobile not available" message, my tesco sim is ok so not the phone, I put the EE sim in another phone but still no network access, my wife is on EE & hers is fine, good signal. Do EE block the old sim until the new one arrives & is activated despite it being the same number?
21-07-2017 09:56 AM
Thanks for reply, now why don't EE tell you that?
So basically, I have no contact with anyone on EE until the new sim arrives? my main number for virtually everything! very useful.
21-07-2017 02:22 PM
Welcome to the EE Community.
Your SIM should remain active until you activate the new one online.
Only new or lost/stolen/damaged SIM cards should be pre-activated.
Please get in touch with customer services so we can take a look at your account.
by jackmod Monday
by Leon6 2 weeks ago