by norush

sim query

Just upgraded phone online and realise new phone uses a nano sim whilst my old nokia uses a micro sim. Will new phone come with a sim in the box or will I have to get hold of one? TIA

Didn't give it a thought until after I'd hit the pay button, doh!

EE Employee

Re: sim query

Hi @norush and welcome to the community.


The device should arrive with a new SIM card please pop over to our help guide on activating your new SIM card as this will assist.


If the handset for some reason was not to arrive with one you are more than welcome to pop into your local EE store to have a replacement SIM given 🙂


Let us know how you get on.


Many thanks,





by norush

Re: sim query

Thanks Lee, hopefully it all goes smoothly !

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