by Yeong Investigator
Investigator

sim card not arrived. DPD is supposed to deliver to the designated PC shop but..

I bought 5 pounds sim card from the website and DPD is supposed to deliver it.

 

When the delivery came to my home, I wasn't at home so I rescheduled it.

 

I had it delivered to Curry PC near my home.

 

I'm checking the location of my parcel every day but DPD app says it is in their depot and they never deliver it to Curry PC. It has passed 4 working days.

 

5 REPLIES
by
EE Community Support Team

Re: sim card not arrived. DPD is supposed to deliver to the designated PC shop b

Hi @Yeong,

 

Welcome to the EE Community.

 

SIM cards are sent in the post, rather than with a courier.

 

It should arrive to your chosen delivery address within 2-5 working days.

 

Thanks

 

James​​​​​​​

by Yeong Investigator
Investigator

Re: sim card not arrived. DPD is supposed to deliver to the designated PC shop b

See this screenshots.

 

DPD just keep my item in their depot, never send.

 

What a **bleep**ty company DPD is..

 

Screenshot_2018-02-28-13-50-06.png

Screenshot_2018-02-28-13-50-13.png

 

by
EE Community Support Team

Re: sim card not arrived. DPD is supposed to deliver to the designated PC shop b

Hi @Yeong,

 

Did you order any other products with your SIM card?

 

Did you order direct with EE?

 

Thanks

 

James

by Yeong Investigator
Investigator

Re: sim card not arrived. DPD is supposed to deliver to the designated PC shop b

I ordered 5 pounds sim card only and paid on the EE website.

 

Is there any way to get a refund?

by
EE Community Support Team

Re: sim card not arrived. DPD is supposed to deliver to the designated PC shop b

Hi @Yeong,

 

Please get in touch with customer services, they'll be happy to help with this.

 

Thanks

 

James

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