by CraigMull Investigator
Investigator

replacement sim card

I have a broken sim and phone but unable to ring 150. How do i proceed? 

5 REPLIES 5
by Grand Master
Grand Master

Re: replacement sim card

Take new phone & old SIM into an EE shop & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at https://explore.ee.co.uk/Order-a-new-SIM for £1.50.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: replacement sim card

Hi @CraigMull

 

Thanks for joining 🙂

 

That's great advice from @XRaySpeX

 

Just to add, if you get a replacement SIM card in an EE Store, you'll need to provide valid photo ID.

 

Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

 

Leanne 🙂

by CraigMull Investigator
Investigator

Re: replacement sim card

Hi, I cant ring 150 as my phone is also damaged, Have you another contact number as i cant make it to a shop.

Thanks.  

by Grand Master
Grand Master

Re: replacement sim card

Use the form I gave you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: replacement sim card

Hi @CraigMull

 

You can call us on 0800 079 8586 to speak to our Mobile Care team.

 

Leanne.

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