by Rayzr
Explorer

my phone has no service and is also displaying 'sim not provisioned'. any ideas

my phone has no service and is also displaying 'sim not provisioned'. This only happened this morning. has anyone got any ideas on how to resolve this please?

3 REPLIES 3
by
EE Community Support Team

Re: my phone has no service and is also displaying 'sim not provisioned'. any id

Hi @Rayzr,

 

Welcome to the EE Community. 🙂

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James​​​​​​​

by Rayzr
Explorer

Re: my phone has no service and is also displaying 'sim not provisioned'. any id

Hi James

Thank you

I'm on a contract actually.

EE had somehow blocked my SIM at 0135 last night. (this was following a conversation i had with EE yesterday morning to order a replacement sim card for my daughter as she had lost her phone).

How or why they blocked me 'EE' only knows!!

Anyway I have just been to the EE store and obtained a new replacement sim card for myself. Im up and running again. Thanks for your help James

Regards

Ray

by
EE Community Support Team

Re: my phone has no service and is also displaying 'sim not provisioned'. any id

No problem @Rayzr 

 

Thanks for the update. 🙂

 

James

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