by angelak2271 Investigator
Investigator

my ee samsung galaxy 4s won't recognise my virgin sim

I have a EE samsung galaxy s4...i have tried using my virgin nano sim (using a micro sim.adapter) from my Apple unlocked 5s ..but the ee galaxy s4 phone says no sim emergency call only??

8 REPLIES 8
by Grand Master
Grand Master

Re: my ee samsung galaxy 4s won't recognise my virgin sim

Hi, 

 

Is the phone unlocked?

 

Thanks 




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by angelak2271 Investigator
Investigator

Re: my ee samsung galaxy 4s won't recognise my virgin sim

it's a virgin sim in an ee phone..been told it should work as they use the same  network 

by Pete_C1 Valued Contributor
Valued Contributor

Re: my ee samsung galaxy 4s won't recognise my virgin sim

Even if they use the same network, the phone may still need to be unlocked.

 

i would get it unlocked and see if it works then.

 

its like tesco mobile, it uses O2 network but all the phones have tesco as the provider.

by angelak2271 Investigator
Investigator

Re: my ee samsung galaxy 4s won't recognise my virgin sim

I've just tried an ee pay as you go and it still says emergency calls..ive gone into settings and networks..and it's saying to insert a SIM card

by angelak2271 Investigator
Investigator

Samsung s4 emergency calls only

my ee samsung galaxy s4 is saying emergency calls only...the original sim I got was deactivated as i upgraded ..i gave the pbone to my neice  now its saying no SIM card..also..when I go.to settings . .more networks..it says insert a SIM card...i have tried a contract virgin sim and a EE payg and  its saying the same

by
EE Community Support Team

Re: my ee samsung galaxy 4s won't recognise my virgin sim

Hi @angelak2271

 

Welcome to the community.

 

Is there any dust or any marks on the gold SIM connectors?

 

The error message indicates that the phone isn't reading the SIM at all.

 

Also, is it definitely locked into place correctly?

 

Chris

by angelak2271 Investigator
Investigator

Re: my ee samsung galaxy 4s won't recognise my virgin sim

it's definatly in correctly as it clicks in when it's inserted

by
EE Community Support Team

Re: my ee samsung galaxy 4s won't recognise my virgin sim

OK, thanks for confirming, @angelak2271.

 

I recommend speaking to our technical support team so that they can help you with this.

 

Please let me know what happens.

 

Chris

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