Highlighted
by helen_17
Visitor

is there any way i can request my PAC code without phoning EE?

i currently have a payg sim with EE and i am getting a contract on another company tomorrow and would like to transfer my current number over but without having to top up to request a code.

 

thanks in advance.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: is there any way i can request my PAC code without phoning EE?

HI @helen_17

Have you ever top up your sim before?

If yes then you don't need credit to get a PAC code simply call customer service on 150 from ee or any other provider to 0800 079 8586. 

Thanks 

View solution in original post

6 REPLIES 6
by Ace Contributor
Ace Contributor
Solution

Re: is there any way i can request my PAC code without phoning EE?

HI @helen_17

Have you ever top up your sim before?

If yes then you don't need credit to get a PAC code simply call customer service on 150 from ee or any other provider to 0800 079 8586. 

Thanks 

View solution in original post

by Grand Master
Grand Master

Re: is there any way i can request my PAC code without phoning EE?

No, you need to phone. 

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by
EE Community Support Team

Re: is there any way i can request my PAC code without phoning EE?

Morning @helen_17

 

Thanks for posting on the community.

 

If you give us a call from another phone our customer service team will get your PAC code for you.

 

Thanks, Leanne 🙂

by Harker
Visitor

Re: is there any way i can request my PAC code without phoning EE?

I have a Payg sim and need a pac code from ee as I have £0 credit but loads mins and text to get a pac I have to pay 25p how can I get a pac without topping up again 

by Grand Master
Grand Master

Re: is there any way i can request my PAC code without phoning EE?

@Harker  You have to call customer services to request a PAC code and to call customer services from a PAYG device there is a charge. 

by
EE Employee

Re: is there any way i can request my PAC code without phoning EE?

Hi @Harker and welcome to the community.

 

Unfortunately PAC codes can only be retrieved via our customer services team over the phone.

 

You are more than welcome to pop into your local store and use one of their store phones 🙂

 

Many thanks,

 

Lee

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