by nekk130
Explorer

i asked a new sim but the adress is wrong and i dont recived what can i do?

hi im alfonso 

i created this post cause i asked a new sim card 4 days ago 

but my home adress was wrong 

what can i do to recive another one ?

help me please 

thanks a lot

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: i asked a new sim but the adress is wrong and i dont recived what can i do?

Hi, 

@nekk130

Please you need to call customer services on 150 from EE or from other provider 07953 966 250. 

You can call on this free number as well 

0800 956 6000

You need to tell them your delivery address was wrong and you want to change your address and have not received your sim because of wrong delivery address. 

Line will be open at 8:00am

Many Thanks 

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: i asked a new sim but the adress is wrong and i dont recived what can i do?

Hi, 

@nekk130

1' Is that replacement sim or new? 

2' are you pay as go or pay monthly customer? 

Many Thanks 

 

by nekk130
Explorer

Re: i asked a new sim but the adress is wrong and i dont recived what can i do?

by Ace Contributor
Ace Contributor
Solution

Re: i asked a new sim but the adress is wrong and i dont recived what can i do?

Hi, 

@nekk130

Please you need to call customer services on 150 from EE or from other provider 07953 966 250. 

You can call on this free number as well 

0800 956 6000

You need to tell them your delivery address was wrong and you want to change your address and have not received your sim because of wrong delivery address. 

Line will be open at 8:00am

Many Thanks 

by
EE Community Support Team

Re: i asked a new sim but the adress is wrong and i dont recived what can i do?

Good morning @nekk130

 

Thanks for coming to the community for help 🙂

 

I know that @tahirmian has offered you support already, however I just wanted to point you to our Where's my EE order?  information.

 

This is a great post to read when you are waiting for a delivery from EE – for example, a new device such as a phone or tablet, or a new accessory.

 

Hope this helps.

 

Richard

 

🙂

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