07-08-2019 10:07 AM
@seanie , if you are a pay as you go customer, I believe live chat is not available for you and you will have to ring customer service to get this sorted.
You may also want to take a look here if you have not already done so:
07-08-2019 11:50 AM
Thanks for coming to the community.
How long ago did you last use your SIM card for one of the below?
If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Pay As You Go Care team.
by Leon6 a week ago