by seanie Investigator
Investigator

how to get my sim out of hybernation

how to get my sim out of hybernation

4 REPLIES 4
by seanie Investigator
Investigator

Re: how to get my sim out of hybernation

please help....

by seanie Investigator
Investigator

sim hybernation live chat

not impressed. live chat can answer my ? on chat.........pants.

sim gone into hybernation, i would like it back........

by Brilliant Contributor
Brilliant Contributor

Re: sim hybernation live chat

@seanie , if you are a pay as you go customer, I believe live chat is not available for you and you will have to ring customer service to get this sorted.

 

You may also want to take a look here if you have not already done so:

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-hibernation-and-how-can-I-stop-it/...

by
EE Community Support Team

Re: how to get my sim out of hybernation

Afternoon @seanie

 

Thanks for coming to the community.

 

How long ago did you last use your SIM card for one of the below?

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
  • Topping up your account.
  • Buying a pack or an add-on.

 

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Pay As You Go Care team.

 

Leanne.

 

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