by trefilan
Visitor

how do I get a replacement sim card

i have lost my phone and i need to purchase a phone with a sim card to read a text message from virgin credit card to enable me to access my account.

 

Virgin have sent a text message to my phone no xxxxxxxxxxxxx,

 

Graham

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: how do I get a replacement sim card

Hi @trefilan

You need to call customer service on 150 from ee or any other provider to 07953 966 250 to ask to send you a replacement sim it will cost you £1.50.

You can also visit any ee store to get replacement sim and that will be free. 

Many Thanks 

3 REPLIES 3
by Ace Contributor
Ace Contributor
Solution

Re: how do I get a replacement sim card

Hi @trefilan

You need to call customer service on 150 from ee or any other provider to 07953 966 250 to ask to send you a replacement sim it will cost you £1.50.

You can also visit any ee store to get replacement sim and that will be free. 

Many Thanks 

by Grand Master
Grand Master

Re: how do I get a replacement sim card

Hi, 

 

To add to @tahirmian post

 

You can also order a new sim here

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: how do I get a replacement sim card

HI 

@Northerner

Sorry Lost or damage sim only can be order buy calling cs or visiting in ee store. Because ee send  pre-activated SIM-card.

Many Thanks 

Let's get started

Join the EE Community to ask, answer, learn and share.