by rdt88 Investigator
Investigator

emergency calls only all of a sudden

Hello i've had my alcatel pixi 4 for about a year now with the same t-mobile ee sim card and today after receiving a text message from ee about visual voicemail it's not had any signal and displays emergency calls only in the top left, if a try to call 150 it says insert valid sim card any idea on how to fix it?

 

I have tried turning it on and off and cleaning the sim i have also tried it in other phones and they say invalid sim

Cheers Rich

9 REPLIES 9
by Grand Master
Grand Master

Re: emergency calls only all of a sudden

Hi @rdt88

 

When was the last time you made a chargeable call or text?

 

It maybe your service has gone into hibernation.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by rdt88 Investigator
Investigator

Re: emergency calls only all of a sudden

last call i made was at 10am today and my service stopped working around 11

by
EE Employee

Re: emergency calls only all of a sudden

Hi @rdt88 and welcome to the community.

 

Are you able to try your SIM in another device and another SIM in your phone?

 

Many thanks,

 

Lee

by rdt88 Investigator
Investigator

Re: emergency calls only all of a sudden

i tried my sim in an old non-smart phone which was unlocked and it says invalid sim, i haven't got another sim to try in my current phone unfortunately

 

Cheers

by
EE Employee

Re: emergency calls only all of a sudden

Hi @rdt88

 

It does sound like your SIM card could be faulty.

 

Are you able to pop into your local EE store for them to try a SIM card in your phone?

 

Many thanks,

 

Lee

by rdt88 Investigator
Investigator

Re: emergency calls only all of a sudden

 

I should of thought of that,

I'll have to try it tomorrow when they're open 

Cheers

by
EE Employee

Re: emergency calls only all of a sudden

No problems @rdt88

 

Do let us know how you get on.

 

Many thanks,

 

Lee

by rdt88 Investigator
Investigator

Re: emergency calls only all of a sudden

It turns out someone has stolen my details and ordered an iphone upgrade with them so the text i got about visual voicemail was ment the iphone as they had put the sim card in, my account has now been suspended pending a fraud investigation and the iphone has been blacklisted so i'm now on pay s you go until it's resolved. cheers for the advice Rich
by
EE Employee

Re: emergency calls only all of a sudden

Hi @rdt88

 

I understand this is a frustrating time for you.

 

Do let us know how you get on.

 

Many thanks,

 

Lee

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