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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Old number

I signed a contract with you with a pack code to keep my old number [edited]  , but you sent me a SIM card with a new number [edited]  . Pack code [edited]  . My account number is [edited]  . I updated my phone many times, but my old number never cam...

pay as you go sim package

I am transferring from another supplier to the above.I purchased one of the above yesterday online which also gave the option to keep the same number.I have entered PAC code online as requested on the same application form for above.There was no opti...

PM071 by • Investigator
  • 364 Views
  • 9 replies
  • 0 Helpful

Resolved! Issue with Pac code

Recently upgraded my mobile from BT - EE, I wanted to keep my old phone number and filled out the form EE provides once I got my new form to perform the switch. Once it gets to (insert pac code) it always comes up with the error 'Please make sure you...

Jahmmers by • Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Re: Number not ported.

I've just moved over to EE (14/11/23) and it looks like it's going to take nearly two weeks to get my two mobile numbers ported.  I wasn't told it would take this long which is annoying as my OTP's go to my old provider who still has my mobile number...

Resolved! Sim

Hi my SIM card is damaged I need to order a new one.

Jamil4 by • Visitor
  • 249 Views
  • 1 replies
  • 0 Helpful

Lost Iphone esim needed

Hi everyone I lost my phone yesterday and can't access any of my accounts through the computer because I get all the messages with the codes to the phone number I lost. Is there a chance to create a new esim and use it in a different phone so I can l...

Porting

I have been with EE for one year having previously been with Tesco. Last week I my phone would not receive incoming calls. I have made numerous calls to EE, many times being told that they would phone me back despite the  problem being not able to re...

Keeping old number

Was with bt but transfered to EE was told can keep old number and didn't need to do anything as it will automatically be done .this was 2 days ago .how long does it normaly take please folks .Thanks in advance 

Kev133 by • Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

Resolved! 2 SIM cards

I ordered 2 SIM cards by mistake , after I received it was 11 +PM and customer service was off , I email them . I received email to cancel 1 SIM card , I didn't know which of them was my old number and didn't do it . I went to the EE store , where th...

AlexPslr by • Visitor
  • 237 Views
  • 1 replies
  • 0 Helpful
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