SIM cards & Porting

Resolved! Port not ported

Hi, I joined EE yesterday from Plusnet. I specifically asked to keep my old number. But the SIM has arrived today, I have not yet inserted. But on the card enclosing the SIM it’s states Mob no: ….and a completely different one. So will the card in fa...

Number transfer

I transferred my number from Three to EE and I received a text message yesterday saying that everything has fully transferred. I restarted my phone many times but I still can't make calls. I can send text message and have network as well but for call...

Esim transfer back to old iphone. I have to return my new iPhonez

I need to return my new iPhone and have spent hours trying to transfer the Esim back to my old iPhone. Does not want to do this. It’s Boxing Day so ee aren’t open. New phone is being picked up for return tomorrow first thing! Can anyone help me figur...

ESIM only phone

I am planning on purchasing an EE Sim only contract, switching from a different provider. The new phone I will use it for only has E-SIM capability so a traditional sim won't function with it. I can't see how to purchase an E-SIM as a new customer, b...

Entered the wrong mobile number while transferring to EE

I ordered a new phone on the 3/1/24 but have just noticed I missed typed the mobile number, by one digit, for transferring. How can I rectify this?

Resolved! E sim

Hihow do I go about ordering a e sim to use on my iPhone 15 pro?I’ve looked through the app but can’t find it cheers

PAC encountering difficulties

I've just joined EE from Three. When ordering my new phone and contract, I provided the PAC code that I was given from Three. My phone arrived yesterday and I've received a text notification to say that something has gone wrong with my PAC port-in re...

Esim

Hi I am a new customer. I requested eSIM because I use normal sim for my other number. I have IPhone 15 pro. Lady at the phone, at the customer service yesterday, could not locate my phone eSIM settings on my iPhone. After 30 mins she said that she w...

Resolved! Which number?

Embarrassingly stupid question, but in the first stage of porting my old number to my new SIM, the form asks you to enter your phone number. Do you enter the number you want to keep (i.e., your old number), or do you enter the temporary number of the...

Switching from Business to Personal - cancel first?

I'm out of contract on a Small Business SIM but weighing up my options of what to do next and whether to stick with EE. If I request a PAC code and decide to start a Personal SIM-only deal with EE rather than a new Business deal, can I use the PAC co...

SIM cards & Porting

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