by jules47 Valued Contributor
Valued Contributor

Wrong plan

Earlier this evening phoned EE to change from PAYG to Black Friday offer £20 Pay Monthly 60GB (no swappable benefits).  EE person said I would get deal for £16pm.  Just looked at my phone and it's showing that my plan is Smart SIM 60G at £25!!!!  How do I get it changed to what I wanted?  Help!!!!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Wrong plan

Sorry to hear that isn't sorted for you, @jules47

 

I've sent a private message to get some more information from you.

 

Please take a look and get back to me.


Chris

View solution in original post

10 REPLIES 10
by Grand Master
Grand Master

Re: Wrong plan

Hi @jules47 

 

Any discount won't show until your first bill.

 

Can you also check on the EE app under add one, does it show any loyalty discount?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jules47 Valued Contributor
Valued Contributor

Re: Wrong plan

It's not a question of a discount.  It is the wrong plan.

by Ace Contributor
Ace Contributor

Re: Wrong plan

Hi @jules47 

 

Welcome to the EE Community,

 

If you speak to customer services on 150 in the morning they will be able to read the notes and listen to the call recording and then they will be able correct your plan for you.

 

Thanks,

 

David.

by jules47 Valued Contributor
Valued Contributor

Re: Wrong plan

Thanks David.  Hoped I could get EE to solve it online and so avoid having to go through the rigmarole of pressing buttons and then spending 10 minutes on hold before speaking to a real person!!  Guess not.

by Ace Contributor
Ace Contributor

Re: Wrong plan

Hi @jules47 

 

If you ring freephone 0800 317720 it will put you straight through to customer services without any options.

 

Thanks,

 

David.

by jules47 Valued Contributor
Valued Contributor

Re: Wrong plan

Thanks David.  Just been on phone to EE.  They can't change the plan to the one I asked for.  I guess that's because it was a Black Friday offer and is no longer on the system.  So they will put me back to my £5 PAYG.  I'll just wait until the January sales and see what's on offer then.  I've been an Orange and then EE customer for more years than I care to remember - perhaps it's time for a change.

by Ace Contributor
Ace Contributor

Re: Wrong plan

@jules47  That plan is still showing in the EE shop, maybe try calling back?

by jules47 Valued Contributor
Valued Contributor

Re: Wrong plan

Even more frustrated with EE having been on the Shop website and see that the Black Friday deal I wanted is still there!!!!!

by jules47 Valued Contributor
Valued Contributor

Re: Wrong plan

Thanks Chistery.  Great minds think alike (see above).  Hadn't been able to see if plan was still there earlier because couldn't get on shop website.  Think I'll let them unscramble the plan I didn't ask for and don't want and put me back to PAYG.

by
EE Community Support Team
Solution

Re: Wrong plan

Sorry to hear that isn't sorted for you, @jules47

 

I've sent a private message to get some more information from you.

 

Please take a look and get back to me.


Chris

View solution in original post

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