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by MrGmB
Visitor

Why was my SIM deactivated before the new one arrived?

I started the migration process to EE from Orange on Monday and was told the sim would be delivered on Wed or Thuresday but DPD tried to deliver on Tue when I was out. Later on Tuesday my old Sim was deactavated. I was told the phone would remain working until I put the new sim in. I am now not even able to contact EE on 150 or DPD. I rely on my phone as I am not very mobile. Any help would be greatfully recived.

2 REPLIES
by Legend
Legend

Re: Why was my SIM deactivated before the new one arrived?

Hi, 

 

You cannot have two Sims active on your account at any one time, so one will be deactivated.. 

 

I suspect the delay over the last couple of days will be weather related which is uncontrollable.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why was my SIM deactivated before the new one arrived?

Hello there @MrGmB

 

I am sorry your SIM card has been delayed.

 

If you can give us a call from another phone on 0800 079 8586 we will be able to get this looked into for you.

 

Thanks, Leanne.

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