by Ivana76
Explorer

Why my SIM card not working in France?

Good afternoon,

 

I will like to ask you why when I bought my SIM I didnt can to Used my pack,when I called and complain they fixed but now I can not use in France.

Please can you fix that for me,because I need very emergency my pack to use. Thanke you for your support and understanding.

 

Kind regards.

Ivana Nikolic 

 

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Why my SIM card not working in France?

@Ivana76 you will have to call customer services as this is a public forum that has no access to your account. 

by
EE Community Support Team

Re: Why my SIM card not working in France?

Hi @Ivana76.

 

Welcome to the community.

 

As @Chris_B has mentioned, you will need to call our Customer Care team about this so they can look into your account.

 

Jon

Highlighted
by Ivana76
Explorer

Re: Why my SIM card not working in France?

Thank you for your answer. Please can you check and let me know,because I really need my Data pack emergency.

Kind Regards.
Ivana

Sent from my iPhone
by
EE Community Support Team

Re: Why my SIM card not working in France?

Hi @Ivana76,

 

Sorry, we can't access your account via the community.

 

Is this a new SIM?

 

If it is, has it been used in the UK to register it on the network?

 

Thanks

 

James

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