29-07-2018 08:04 PM
I recently visited an EE shop to negotiate my sim only contract from an Orange one I've had for years to EE. I also had to buy a new phone as mine would not support the new sim cards (nearly 10 years old - the phone that is). I settled on a phone and agreed to a sim only contract, but also had to buy a pay as you go multi sim for £10 to leave the shop with the phone. I didn't understand the explanation, so need someone sage on here to put in easy English.
In short, I'm buying a sim card with my sim only contract for a brand new phone I've purchased, so why do I need to spend extra money on a sim card I'm not going to use.
I was also slightly disappointed that haggling wasn't an option in the shop (and was told I wouldn't get a better deal online), but when I rang EE for a puk code the guy said a deal could always be reached, but not in my case as I'd signed the contract. Perhaps it's a lesson learned but speaking to someone in the shop and being told there wasn't a better deal seems dishonest, when I've just heard there potentially is over the phone.
Any help on the explanation would be appreciated.
29-07-2018 08:25 PM
@OrangetoEE The phone you purchased was a pay as go phone and these are sold with a SIM card that has a pack associated with it, it’s this that needs purchasing which is what the purchases was for.
29-07-2018 08:43 PM - edited 29-07-2018 08:45 PM
Let's get this straight!
You bought the new phone outright from the EE shop?
When you buy a phone outright from EE you are buying a PAYG phone. They come with a PAYG SIM which they only supply with a £10 credit (top-up) cuz they expect & want you to use on their network. EE phones also come locked to EE which make them difficult to use on other networks.
You'd have done better & cheaper buying an unlocked phone from an online seller or an independent shop & just gone to the EE store to upgrade your Orange SIM-Only to EE (which you could also do online).
29-07-2018 08:50 PM - edited 29-07-2018 09:08 PM
@Chris_B: It's not the pack that's doing it but the pre-arranged £10 credit. EE could easily supply PAYG phones with a free PAYG SIM with a primed £10 pack ready for when the user tops up, as they do online.
29-07-2018 09:07 PM
@OrangetoEE Just to add the store has fixed prices and can not offer anything else or deals. Online sales or phone sales are allowed to offer deals.
29-07-2018 09:50 PM
Thanks for the explanation, and retrospectively I should have done some homework before going in, but hey ho. It's not a vast outlay and any deal I might have achieved would only have saved a small amount (since I'm not paying much anyway). Look after the pennies etc though. I'll be better in a years time.
29-07-2018 10:15 PM
There is no good reason to ever buy a PAYG phone outright from EE.
29-07-2018 10:16 PM
Thanks! You're welcome :)! Glad I could be of assistance.
30-07-2018 09:15 AM
30-07-2018 09:42 AM
@Christopher_G is there anything that could be done to transfer that £10 to his/her sim only account leaving him with a credit on his/her sim only
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