18-08-2017 09:40 PM
I've just put in my new simply card and topped up with £15. The money has left my bank account but I have no credit? Also registered on the EE site and tried to keep my old number but site is saying the number on my new simply isn't registered??
Solved! See the answer below or view the solution in context.
19-08-2017 12:20 AM
Hello @Martinaob what response do you get when you restart your phone and text the code AL to 150? Have you ported your old number in from another network? 🙂
19-08-2017 07:10 AM
Your current balance as of today 07:07 is £0.00. You have 250 minutes, unlimited texts and 4.0GB remaining until 18/09/2017 for your £15 Data Pack. Your last top up was £15.00 on 18/08/2017 at 20:35. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
I finally got a message last night saying my number would be changing over within the next 5 days
19-08-2017 10:00 AM
Thanks for coming here @Martinaob
Our EE pay as you go SIM cards are set up with a pack for you, this what the credit has been used for.
If you do not want this in future please text STOP PACK to 150.