09-11-2017 10:31 PM
I've upgraded my phone from a iPhone 6 to iPhone 7 - I received a new SIM and have activated the new SIM card but three hours later the new phone is saying NO SIM CARD I've read that it can take up to 24 hours to activate but is this message normal?
09-11-2017 10:37 PM
Welcome to the community,
Is your old SIM card not working? You did not necessarily have to put a new SIM card in the phone, as you could have used your old one if it is an EE SIM card.
Yes, it can take up to 24 hours and as it is the weekend, it could take a little longer.
Try your IPHone 6 SIM card and see if that still works.
09-11-2017 10:50 PM
I realise now that I needn't have changed the SIM 😳 anyway the old SIM is no longer working in the old phone is the message showing on new phone 'NO SIM' as it should be?
09-11-2017 10:56 PM
@SusieE3, Have you tried re-booting your phone? This does sometimes solve the problem, otherwise you will have to wait until the morning and ring EE customer service or log-in to your account and wait for live chat, but this you can only do tomorrow now EE is closed.
10-11-2017 09:51 AM
Hi re my SIM still not working have been in touch with EE customer services and they are to send out a new SIM 🙄Appreciate the help from everyone 👍
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